I am not usually the kind of Democrat to complain about corporations, but FedEx and Dell are the worst. Don't get me wrong, FedEx is usually swift in delivery and Dell makes a good computer product. But...
FedEx ships Express only on weekdays, and only during regular business hours. And when it comes to dropping off something at my apartment, they insist on giving it to me personally, refuses to leave it in front of my door, or at the front desk. Either they hand it off to me personally during regular work hours during regular work days, or they insist on my coming down to their office to pick it up. Who the hell do they think they are? You can't ship to someone's home during work hours and expect us to be there. If all their customers were at home during the day, chances are they'd have no customers who can afford their service!
For three weeks now, on three separate occassions, a part of my Dell computer has broken down and made it unable to power back on. It takes me up to 15 minutes to get through to someone on Tech Support, and another hour to get them to replace the part. But that's all they do. Rather than figuring out the cause of the problem and provide a permanent solution, they just replace the damaged part, which proceeds to break down 2 or 3 days later. So, assuming I can get through to Tech Support on the first try, I can safely use a functioning computer for 2 or 3 days, fight for at least a day to have a replacement part shipped, and another 2-3 days before the part is installed by a dispatcher. My computer, for the last month, has been on for all of maybe a week. And no one at Dell can explain what's causing the repetitive problem in the hopes of stopping a future call to Tech Support. I only have a cell phone dammit, and can't affort 90 minutes chats with technicians in India! Err...
Thanks for reading these anti-corporate rants.